Customer Service

Customer Service

Do you have a question? It may be answered below in our frequently asked questions, if not don’t hesitate to phone or email us. Please allow 24 hours for your email to be responded to.

Australian Office:
Unit 3, 103 Sargents Rd.
Minchinbury, 2770, NSW

Ph: 02 9625 0466
Fax: 02 9625 0966

North American Office:
920 E. Orangethorpe Ave., Suite A
Anaheim, CA 92801

Toll Free: 866 DR ROSSI (866 377 6774)

General enquiries: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Shipping enquiries: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Wholesale enquiries: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Framing enquiries: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

FREQUENTLY ASKED QUESTIONS

How will my order be shipped?
Does Autographed Collectables offer a valuation service?
My organization is holding a fundraiser, can Autographed Collectables help?
Does Autographed Collectables offer lay-by, layaway, or payment plan options?
My purchase didn’t make it in one piece, what should I do?
What is Autographed Collectables return policy?

How will my order be shipped?

Shipping Policies:
- Autographed Collectables chooses to ship all products registered & insured for your peace of mind.
- If you provided us with an e-mail address, you will be e-mailed a tracking number once your order has shipped.
- Signature is required for delivery
- We cannot deliver to P.O. Boxes
- We ask that you open and inspect your merchandise immediately. If there is a problem or damage to your piece(s), please email This e-mail address is being protected from spambots. You need JavaScript enabled to view it or call Autographed Collectables toll free within the United States on 866 377 6774 or in Sydney on 011 61 2 9625 0466.
- All claims must be made within 7 days of you receiving your goods or your right to claim will be revoked.
- Autographed Collectables will not be responsible for any import duties and or taxes associated with your purchase.

Shipping Times:

Please allow 21 days for delivery once your order has been placed.
Please allow 3 to 7 days for delivery once your order has been dispatched.

If your order is urgent please contact us by phone to see if we can meet your deadline.

Shipping Rates:

	Unframed Photos	Framed 8x12 Photos	Other Framed Items/Helmets
Australia (Australian Air Express)	$20.00	$35.00	$35.00
United States (UPS)	$10.00	$25.00	$35.00
Canada (ShipNex)	$25.00	$50.00	$85.00
International (USPS/FedEx) United Kingdom/Europe/Japan	$35.00	$70.00	$130.00

UNITED STATES PRICES ARE IN US DOLLARS, ALL OTHER PRICES IN AUSTRALIAN DOLLARS

Does Autographed Collectables offer a valuation service?

Yes, Autographed Collectables offer a valuation service that should be accepted by all insurance companies. Each item is independently assessed and a written report is provided which includes a photo of the item and a value which we believe to be fair and accurate. Valuations are final and no refunds will be issued after payment has been made. With 12 years experience in the industry, we are confident of providing our customers with a fair valuation. Our valuations do not guarantee authenticity nor do we offer our professional opinion on whether the item is authentic or not.

1 item: $75.00
2 to 5 items: $50.00 per item
6 to 10 items: $40.00 per item

Autographed Collectables also offer in home valuations in the Sydney metro area, for a no obligation FREE quote please contact us on 02 9625 0466 or email This e-mail address is being protected from spambots. You need JavaScript enabled to view it

My organization is holding a fundraiser, can Autographed Collectables help?

Yes, Autographed Collectables has successfully raised much needed funds for a variety of charities, schools, sporting clubs, and organizations around the world. A wide range of memorabilia can be tailored to suit your needs and be provided on consignment at a fair and reasonable price. Any amount over the agreed consignment price will be paid directly to the nominated organization. A range of products can be provided for a live and or silent auction and Autographed Collectables can handle the entire auction evening if required.

For more information please e-mail us at: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Coming soon, Fund-raising USA.

Does Autographed Collectables offer lay-by, layaway, or payment plan options?

Yes, affordable payment plans are available which can be tailored to suit your requirements. Please phone 02 9625 0466 within Australia or toll free within the United States, 866 377 6774 and speak to one of our friendly staff who can organize a flexible and affordable payment plan to suit your needs. While there are no administrative fees for setting up a payment plan, there is a $50.00 AUD administration charge if your payment plan is terminated.

My purchase didn’t make it in one piece, what should I do?

Don’t panic, If your collectable has arrived damaged or not in the condition that you would expect, either email This e-mail address is being protected from spambots. You need JavaScript enabled to view it or phone 02 9625 0466 within Australia or toll free within the United States, 866 377 6774 to arrange for a replacement piece. Please remember that all claims must be made within 7 days of you receiving your goods or your right to claim will be revoked.

What is Autographed Collectables return policy?

Autographed Collectables offer a 100% satisfaction guarantee and return policy on our products so long as the following conditions are met:

Your claim is made within 7 days of you receiving the goods.
The goods are returned in the same condition that they were received in.
Shipping costs are non refundable.

If eligible, you refund will be processed within 7 days. Unfortunately products that have been specially ordered from other companies are not entitled to a refund.

LEGALITIES:
You may not distribute, modify, transmit, re-use, re-post, or use the content of Autographed Collectables website www.air23.com.au or www.autographedcollectables.com.au for private, public or commercial purposes, including the text & images without Autographed Collectables written permission. You should assume that everything you see or read on the site is copyrighted material unless otherwise noted. Un-authorized use of our images is a violation of copyright and trademark laws and violators will be prosecuted.

PRIVACY POLICY:
Autographed Collectables is committed to protecting your privacy; we never share our customer’s information. At times, Autographed Collectables may request and or collect personal information such as your name, shipping address, contact numbers & email address from you. This information is used in a number of ways, but not limited to.

Provide you with the latest information on our new releases and our company.
Contact you regarding an order that you may have in the system.
Allow you to become an Autographed Collectables member.
Allow you to participate in competitions, events and or promotions.
Allow you to purchase goods from Autographed Collectables.

When you are ordering products in person, on-line or by phone, the financial information that is collected is used only to bill you for our products and or services provided.

UNSUBSCRIBE:
If you would prefer not to receive information with regards to our products and or services, you may contact us by phone in Australia on 02 9625 0466 or toll free within the United States on 866 377 6774 or by email, This e-mail address is being protected from spambots. You need JavaScript enabled to view it

SECURITY:
Autographed Collectables will not pass on your personal information to any third party without your prior written consent. Whilst data transmission over the Internet is never 100% secure, Autographed Collectables strives to protect your personal information. When entering your personal details, the transmitted information is protected by a 128 bit security certificate.

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